STORE POLICY - Contact Us

Thank you for taking the time to review our store policy!

 

Quartz & Rainbows does not offer refunds. Our products are considered "spiritual items" which hold energy and for that reason there are no refunds or exchanges. We often have sales and promotions but there are NO price adjustments, discount codes do not apply to orders previously placed. 

 

Orders that are flagged as fraud will be cancelled, no exceptions.

 

PLEASE read all product descriptions before placing your order!

 

We currently only ship to USA & Canada. Standard processing time is 3-7 business days, orders may take longer based on sales volume or if noted otherwise in the product description. USA first class shipping rates start at $6.00 based on package weights.

Shipping to Canada can take 6-21 days, prices begin at $22.00 based on the weight of the package.

Apparel, Crystals (facial rollers excluded) totes, fannies, and spiritual products are shipped from Atlanta, GA. 

Our tees and hoodies are printed on both Gildan and Fruit of the Loom brand apparel. 

Facial rollers and all other accessories are shipped directly from our vendor, shipping on these items can take up to 21-28 days. Our jewelry is considered "costume jewelry" it is not made of real gold or silver. Jewelry should not be worn overnight or worn in water, colors will fade over time.

Most accessory packages will be shipped separately so do not be alarmed if your order does not arrive in 1 package... it is all on the way!

We are not responsible for shipping delays, lost packages marked delivered but not received, or merchandise damaged during transport. Orders will be shipped to the shipping address that you enter at checkout, we are not responsible for any errors or typos.

We do not process orders on Weekends or National Holidays. 

 

Thank you for shopping with Quartz & Rainbows!