To Our QuartZ & Rainbows Spiritual Gangstas, 

We are currently a team of two. Processing & shipping may take up to 5-7 business days.

Getting your orders to you is our top priority. We are so thankful to those of you who continue to SHOP with QuartZ & Rainbows at such a crucial time. 

 PLEASE read all product descriptions before placing your order.

We are located in Maryland and currently only ship to USA & Canada. 

USPS first class shipping rates start at $6.50 based on package weight. Any package over 16 ounces is automatically considered priority mail (shipping rates increase.) 

Paying via AfterPay or Sezzle does not speed up the shipping process.

Shipping to Canada can take 6-21 days, prices begin at $22.00 based on the weight of the package.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

We are not responsible for USPS shipping delays or lost packages marked delivered but not received. In the event that this happens, please take your tracking number to your local USPS to file a claim. Please select priority mail during checkout to be sure your package is insured in the event that the package is lost or stolen.

Orders will be shipped to the shipping address that is entered during checkout, we are not responsible for any errors or typos. Orders with incorrect addresses will not be edited, they will be cancelled upon the customers request. 

Some items may ship separately. An item that is out of stock due to an inventory error will be refunded, the remaining portion of the order will still be shipped. This does not happen often but it is possible. We apologize for the inconvenience that this may cause.

RETURNS/EXCHANGES/REFUNDS?

All items purchased are final sale, we cannot offer returns, exchanges, or refunds at this time. We will fix any mistakes made on behalf of the company only.

If the product you received is deemed defective or you receive the wrong product your order is eligible for a return. Please email Zakia@QuartzandRainbows.com within 3 business days of receiving your order.

There are no refunds for digital products, all sales are final.

We often have sales and promotions but there are NO price adjustments, discount codes do not apply to orders previously placed. Orders can not be edited once the order is placed; you will need to make a new order to add additional items. Only 1 discount code per order will work.

Orders that are flagged as fraud will be cancelled, no exceptions.

Packages that are returned to sender (Quartz & Rainbows LLC) will be refunded, shipping charges will not be refunded.

 All accessories are considered "costume jewelry" and should not be worn on sensitive skin. Exposing your jewelry to salt water, chlorinated water, household chemicals, soaps, any kind of perfumes, can cause damage to your jewelry, including discoloration and abrasions over time.

 Quartz & Rainbows office hours are 9-5 Monday-Friday. We do not process orders or respond to emails on Weekends or National Holidays. Please allow 24 hours for an email response.

 

***Please note that our products are used for manifestation purposes only. Our credit card style business card that's included with each order is not a credit card, it is simply a business card created as a free gift to help you on your journey. It is not to be used in stores.***

 

If you have read our shop policy & still need further assistance with your order please email Zakia@Quartzandrainbows.com

 

Thank you for shopping with Quartz & Rainbows!

Click HERE to review our Privacy Policy.

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