SHOP POLICY - Contact Us


Thank you for taking the time to review our store policy!

 

Updated 5/13/2020

To Our QuartZ & Rainbows Spiritual Gangstas, 

 

As all of our thoughts are on the COVID-19 situation, we wanted to share an update on how QuartZ & Rainbows  is now responding. 


The safety and health of our society, including our loyal clients, and dedicated team, is extremely important to us.

During this time our website is remaining open! We are still accepting orders and engaging virtually with our community.

We are tracking the situation and can only send shipments based on USPS availability.  QuartZ & Rainbows is respectfully adhering to  the non essential business restrictions governed by our State. With this being said, although we ship orders daily all standard shipping times that are stated in the product descriptions (and the standard 4-7 business days for most items) may be delayed an extra 3-5 business days due to us experiencing some delays with our vendors and USPS delays.

Getting your orders to you is our top priority. We are so thankful to those of you who continue to SHOP with QuartZ & Rainbows at such a crucial time. 

We appreciate you sharing your love for QuartZ & Rainbows & shopping small!

Take care, be safe and #stayhome

XO - 

Zakia 

 

  

Quartz & Rainbows does not offer refunds. Our products are considered "spiritual items" which hold energy and for that reason there are no refunds or exchanges. We often have sales and promotions but there are NO price adjustments, discount codes do not apply to orders previously placed. Orders can not be edited once the order is placed; you will need to make a new order to add additional items.

 Orders that are flagged as fraud will be cancelled, no exceptions.

 

 PLEASE read all product descriptions before placing your order!

We are located in Maryland and currently only ship to USA & Canada. Standard processing time is 4-7 business days, orders may take longer based on sales volume or if noted otherwise in the product description. USA first class shipping rates start at $6.50 based on package weight.

Paying via AfterPay or Sezzle does not speed up the shipping process.

Shipping to Canada can take 6-21 days, prices begin at $22.00 based on the weight of the package.

 

All accessories are considered "costume jewelry" and should not be worn on sensitive skin. Exposing your jewelry to salt water, chlorinated water, household chemicals, soaps, any kind of perfumes, can cause damage to your jewelry, including discoloration and abrasions.

 

We are not responsible for shipping delays, lost packages marked delivered but not received, or merchandise damaged during transport. Orders will be shipped to the shipping address that you enter at checkout, we are not responsible for any errors or typos.

 

Packages that are returned to sender will be refunded, shipping charges will not be refunded.

 

We do not process orders or respond to emails on Weekends or National Holidays. Please allow 24 hours for an email response.

 

Thank you for shopping with Quartz & Rainbows!