STORE POLICY - Contact Us
Thank you for taking the time to review our store policy!
To Our QuartZ & Rainbows Spiritual Gangstas,
As all of our thoughts are on the COVID-19 situation, we wanted to share an update on how QuartZ & Rainbows is now responding.
The safety and health of our society, including our loyal clients, and dedicated team, is extremely important to us.
During this time our website is remaining open! We are still accepting orders and engaging virtually with our community.
We are tracking the situation and can only send shipments based on USPS availability. QuartZ & Rainbows is respectfully adhering to the non essential business restrictions governed by our State. With this being said, all standard shipping times that are stated in the product descriptions are still valid, and normal processing time remains 5-7 business days until stated otherwise.
We are so thankful to those of you who continue to SHOP with QuartZ & Rainbows at such a crucial time.
We appreciate you sharing your love for QuartZ & Rainbows & shopping small!
Take care, be safe and #stayhome
***Updated 3/17/20 Jewelry has been temporarily removed from the site to avoid potential shipping delays due to the virus. Most jewelry orders previously placed are currently on track (standard 21-28 business days as listed below.)***
Quartz & Rainbows does not offer refunds. Our products are considered "spiritual items" which hold energy and for that reason there are no refunds or exchanges. We often have sales and promotions but there are NO price adjustments, discount codes do not apply to orders previously placed. Orders can not be edited once the order is placed; you will need to make a new order to add additional items.
Orders that are flagged as fraud will be cancelled, no exceptions.
PLEASE read all product descriptions before placing your order!
We currently only ship to USA & Canada. Standard processing time is 5-7 business days, orders may take longer based on sales volume or if noted otherwise in the product description. USA first class shipping rates start at $6.50 based on package weight.
Paying via AfterPay or Sezzle does not speed up the shipping process.
Shipping to Canada can take 6-21 days, prices begin at $22.00 based on the weight of the package.
Apparel, totes and spiritual products are shipped from Atlanta, GA (some apparel is shipped from North Carolina.)
Our tees and hoodies are printed on both Gildan and Fruit of the Loom brand apparel.
All other accessories are shipped directly from our overseas vendor, shipping on these items can take up to 21-28 days. Our jewelry is considered "costume jewelry" it is not made of real gold or silver. Jewelry should not be worn overnight or worn in water, colors may fade over time.
Most accessory packages will be shipped separately so do not be alarmed if your order does not arrive in 1 package... it is all on the way!
We are not responsible for shipping delays, lost packages marked delivered but not received, or merchandise damaged during transport. Orders will be shipped to the shipping address that you enter at checkout, we are not responsible for any errors or typos.
We do not process orders on Weekends or National Holidays.
Thank you for shopping with Quartz & Rainbows!